1, EMS query mail has a variety of methods:

(1) Call EMS Customer Service Phone: Local telephone number +11185.

(2) Log on to www.ems.com.cn. When you inquire about the international EMS mail, you can also use the query link to enter the relevant countries and regions postal website for enquiries.

(3) For EMS email short message service, please visit www.ems.com.cn to find out how to use it.

(4) Log in to the EMS website and enter the user's message. Provide the email number and recipient's specific address in the message. We will help you to inquire, and tell you the result of the query when replying to the message.

(5) In the case of unsuccessful multiple inquiries, the sender is requested to submit the EMS mail details (sender's deposit) and receipt to the post office where you sent the EMS mail.

 

2, EMS mail number:

There are 13 EMS mails, including the first two English letters, E is the first letter of the postal courier's abbreviation, the second letter is the serial number (such as EA, EB, ED, etc.), and the last two letters of the alphabet are CN. In the meaning of China, the middle nine are Arabic numbers. Only when the mailing number is complete and correct can the information of the mail be retrieved.

 

3, EMS mail has been sent but no information on the Internet how to do?

When you cannot find the e-mail message on the EMS website, please tell us in the user's message. Please provide accurate and complete EMS e-mail number and recipient's specific address. We can help you inquire and reply your inquiry result as soon as possible.

 

4, EMS mail information query time:

The validity period of the EMS mail acceptance inquiry is: four months from the date of mail delivery.

The delivery information of EMS mails can only be found on the Internet after the related links have been processed. In general, the mail delivery processing information can be found four hours after the mail is sent.

 

5, how to query the CT prefix number express?

When you query CTXXXXXXXXXCN email, you can visit http://www.tnt.com.cn/lit/ for inquiry.

 

6. What if I request a copy of the receipt?

Postal management offices around the postal EMS service accept mail inquiries from users for free. However, if the customer requests copying materials for the recipient’s receipt, please go directly to the receiving post office for inquiries, and pay a special inquiry processing fee of RMB 3 per item.